When enabled, the "Include inactive users in statistics" setting (located in Admin>Settings>Reporting) inactive users will be included in multiple locations throughout your platform.
Inactive users will be visible within the Teams & People (Manager Space) under conversations
These inactive users will similarly appear when viewing all conversations.
Inactive users will also appear under Teams & People Learning and within the downloadable Learning Report.
You will additionally find inactive users listed on Teams & People Journeys as well as the Journey downloadable report
Course Report
When Include Inactive Users in Statistics is enabled, profiles which are inactive will influence the data contained within course reporting. The calculation of "Average courses per user" will include inactive users
As will the Assigned and Completed data
When a report is downloaded as an excel file, the Assigned and Completed columns will similarly include inactive users. This will occur in the Course reporting
Assignment reporting
And Learning Plan assignment reporting
When viewing an individual course page, inactive users will be included when calculating the values for Assigned users, Users in progress, Users completed, and Completion
Inactive users will similarly be included within Quiz insights for Average score on first attempt, Average time to completion, Average attempts until completion, and Users completed
Inactive users will also be found in the assigned users list for the course
When viewing the Quiz insights Full report inactive users will be included when calculating Average score on first attempt, Average time to completion, Average attempts to completion, and Users completed
Responses submitted on the quiz by inactive users will be displayed for the quiz
Focus Modes
When switching to the Quiz focus mode, inactive users will be listed
Similarly, when using the Certifications focus mode, certifications issued to inactive users will be included in the results.
When downloading the individual course report as an excel file, inactive users will be included with a Active column status of FALSE
Events Report
When viewing event reports, inactive users will be included when calculating the attendance percentages as well as the assigned user count.
When downloading the Events report as an excel document inactive users will be included in the "Assigned" column value and the Completed column percentage
Within an individual event report inactive users will be included in Assigned users, Signed up, In progress, and Completed as well as being listed in the Users list
When viewing the event Sessions, inactive users will be counted for the Signed up, Attended, Unattended, and Cancelled values
Inactive users will additionally appear when switching to Focus mode: Certifications
And within the Certification report excel file
Learning plans Report
When viewing the learning plan report, inactive users will be considered when calculating Average learning plans per user, Average completion, Total learning plans completion, Majority completion, Assigned users, and Completed.
The Learning plans report excel file will include the inactive users when calculating Average Completed Steps %, Assigned Users, and Completed values
When viewing a report for an individual learning plan, inactive users will be included in Assigned users, Users in progress, Users completed, and Total completion.
The Learning plan Certification insights will similarly include inactive users in Compliance rate, Total issued certifications, Voluntary completion rate, New certifications issued in the last 30 days, as well as being listed in the Users list
The downloadable user report excel file will include inactive users. These inactive users can be identified by the FALSE value in the Active column
Inactive users will also be found within Focus mode: Certifications
When switching to the Courses tab, inactive users will be included in the values for Not started, In progress, Complete, and Avg. completion time
The downloadable course report excel file will include inactive users in values for Users Started, Users Completed, Users Not Started, and Average Completion Time
When switching to the Events tab, inactive users will be included in the values for Signed up, On waiting list, Attended, Unattended, and Cancelled
The downloadable event report excel file will include inactive users in values for Signed up, On waiting list, Attended, Unattended, and Cancelled
People Report
The People report will include inactive users in Engagement values as well as in the People list
The downloadable People report excel file will also contain inactive users. These inactive users can be identified by the FALSE value in the Active column
Groups Report
When viewing the Groups report, inactive users will be included in the values for Average users per group, Employees, Business Title %, Required Completion %, and Optional completion %
Within the downloadable Groups report excel file, inactive users will be included in the values for Employees, Business Title Completion, Required Completion, and Optional Completion
Goals
When Include inactive users in statistics is enabled, there is no change to Goals reporting.
Skills Report
Within the Skills report, inactive users will be included in the values for Employees covered, Employees skills data, Employees with skill, Distribution, and Completion %
When looking at Business titles, inactive users will be included in the values for Employees and Completion %
Segment Reporting
In Segment reporting, inactive users will be included in the Members count and completion percentages
Within the Segment reporting downloadable excel file, inactive users will be included in the calculation for the completion percentage.
