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How to navigate Messages and Communities as a user
How to navigate Messages and Communities as a user

This article describes how to navigate the Messaging feature, and explains what everything does.

Nick Thayer avatar
Written by Nick Thayer
Updated over a week ago

Overview


There are several aspects to the Messaging platform that are very similar to every other messaging app out there. Please follow this guide to get a detailed look into each option inside Messaging.


How do I create a new Message with one or more people?

First, navigate to Messaging in your navbar. Click the new message icon in the top left, and then search for the person/people you want to chat with.

Once you select the people, click Add and they will be added to the thread.

Working from the left side of the screen to the right, we see a list of People or Groups we have already messaged/a list of your existing threads. Here you can search for specific people or groups, and also create a new message.


How can I see more detail about my Group chat?

Moving over to the right side, we can see the names of the People included in the thread. This will also display the number of people in the chat and the Group name if there is one. Click the (i) icon to slide over a menu. There are three tabs you will see there, as well as an option to leave the chat and to change the Group chat name.


In the Members tab, you can manage the People in the Group. You can either Add members or delete members. To Delete a Member, click the three dots that appear after scrolling over their name, and click Remove Member.

In the Media tab, you will see any photos or videos that were sent inside the thread.

Click the image in the All media section, to expand it.

The Files tab will include any files that are not images. So things like SCORM files, ZIP files, Excel, CSV, etc. Click on any of the files in the All files tab to download it directly to your computer.


How do I delete a Group chat?

To delete a Group Chat, simply find the chat on your search bar on the left

Scroll over the chat, and click the three dots

Click Delete, and the Chat will be deleted.

Keep in mind that deleting a Group Chat is a permanent action and cannot be reversed. It will delete the chat, and any attachments or files that were sent.


What do these icons at the bottom of my screen mean?

Next to the text box, at the bottom of the screen, you will see 4 icons:

Clicking this will bring up a menu of emojis that you can use with your messages!

Uploads a File into the chat for everyone to download.

Share images and videos with this icon.

Sends your message


How do I find what Communities I am in?

Finding the Communities you belong to is easy! First, click the Communities tab on your navbar.

Here, you can see on the left a list of Communities. Think of these like Groups, but you can communicate with everyone in the Community as if it were a Facebook or Instagram wall. You can post text, videos, gifs, and more! You can even promote a learning for the rest of the community to take, or create a poll to ask questions!

Are there too many people in your Community resulting in a lot of notifications? No worries! You can simply mute the Community for yourself, by clicking the bell icon on the Community on the right.

You can find more information about the Community you are viewing by clicking the About tab at the top.

In the Posts section, you can view, comment, react, and share anyone post.

How that you understand how it works, I am sure you will agree that Communities will help foster a great sense of community, between your colleagues in different areas or the same areas, of your organization!


In case you have any questions or concerns, please feel free to reach out to the eloomi support team via the eloomi Support Hub.

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