Article Overview:
1. System emails to admins only
2. System emails to admins and learners
3. Email settings
1. System emails to admins only 👤
Welcome to eloomi
As an admin, you receive an email after creating your platform. It contains your platform URL and confirms your platform creation.
Note: during your first 14-days on your eloomi Infinite platform, you receive a series of onboarding emails including tips and tricks to help you getting the most out of eloomi from the start.
2. System emails to admins and learners 👥
Welcome to (platform URL)
Learners receive an email once you invite them to your platform. It invites learners to activate their account by clicking on a button and setting their password. The activation link expires after 30 days.
👉 Note: in case your learners miss to activate their accounts, you need to re-invite them in your platform. Learners will then receive an email with a new activation link.
Forgot your password for (platform URL)
In case users forget their password and click on Forgot password?, they receive an email including a button to reset and choose a new password. The link expires after 24 hours.
👉 Note: in case your learners miss to use the link within 24 hours, they will need to request another link by clicking on Forgot password? again.
You have new learning waiting for you: (course title)
Once you assign new content to your learners, they receive an email that informs them about the new course title. A button will directly lead learners to their platform to take the new course.
New content recommendations for you
Based on newest available courses, your learners receive an email with content recommendations including the title, cover image, deadline, and duration of a course every first Wednesday of the month. If you set a course as required will also be shown in the email.
The email recommends the first three unfinished courses that are assigned to a user. Courses are prioritised as follows:
courses with a deadline, and firstly those with the nearest deadline
courses that are marked as required
trending courses (the course with the highest overall completion rate)
👉 Note: Emails are being sent only to people who have notification switch turned on in the user profile setting. The email will note be sent if the user already received a deadline reminder for a specific course.
Upcoming deadlines
To help your learners finish course in time, they receive an email informing them about upcoming deadlines if:
there is a deadline 2 days from now
the deadline is today
the deadline was within the last week
That way, your learners will not miss out on mandatory trainings and complete training in time.
👉 Note: learners receive just one reminder email per day that summarizes deadlines.
Upcoming events
Once events or webinars are created and assigned, they will receive emails about:
The event is 3 and 1 days away
The event schedule has changed
An event was assigned to you
With these emails, your learners will always be in the loop regarding events/webinars and any changes made to them.
3. Email settings ⚙️
Your learners can choose which email notifications they want to receive:
once they've been assigned new content
reminders about deadlines to not miss out on mandatory trainings
content suggestions based on newest available courses
To choose email preferences, navigate to your user profile on the top right corner and go to Settings > Mails.
