Email Notifications Overview

As an Admin, you receive an email after creating your platform. It contains your platform URL and confirms your platform creation.

Note: during your first 14-days on your eloomi Infinite platform, you receive a series of onboarding emails including tips and tricks to help you getting the most out of eloomi from the start.

When you active Learners, you have the option to trigger an Activation email to the them. It invites the Learners to activate their account by clicking a button and setting up their password. The activation link expires after 30 days.

👉 Note: in case your Learners miss to activate their accounts, you need to re-invite them in your platform. Learners will then receive an email with a new activation link.

In case people forget their password and click on Forgot password?, they receive an email including a button to reset and choose a new password. The link expires after 24 hours.

👉 Note: in case your Learners miss to use the link within 24 hours, they will need to request another link by clicking on Forgot password? again.

· You have new learning waiting for you: (Course Title)

Once you assign new Content with no specific Deadline to your Learners, they receive an email that informs them about the new Course title. A button will directly lead Learners to their platform to take the new Course.

· You were assigned a course with a deadline: (Course Title)
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Your Learners receive this message when they are assigned a Course that has a Deadline. The email contains the date by when the user is expected to finish the Course as well as the “Go to your course” button.

· Time to press Play on your new Learning Plan!

This email informs the Learners of a new Learning Plan assignment. They will receive the email regardless of whether the Learners need to complete it by a certain date or whenever, and whether the Learning Plan is required or not.

· New content recommendations for you

Based on newest available Courses, your Learners receive an email with Content Recommendations including the Title, Cover image, Deadline, and Duration of a Course every first Wednesday of the month. If you assign a Course as Required it will also be shown in the email.

The email recommends the first three unfinished Courses that are assigned to a Learner. Courses are prioritized as follows:

👉 Note: Emails are being sent only to people who have this type of notification turned on in the User Profile Setting. The email will not be sent if the Learner already received a Deadline reminder for a specific Course.

· Upcoming Deadlines

If a Learning item is assigned with a Deadline, the Learning will receive an email informing them about upcoming Deadlines if:

· Passed deadlines

These reminders serve as a tool to ensure your Learning will complete mandatory trainings within the assigned timeframe.

👉 Note: Learners receive just one reminder per day that summarizes Deadlines.

· You were assigned to a new event: (event name)!

This email notifies Learners of an upcoming Event and invites them to Sign up for it. Upon clicking the button in the email, the Learner is redirected to the Event page to select their preferred Session and sign up. The same email is received if the Manager of a Learninger or an Admin enrolls the Learner directly to a Session.

· Confirmed! Your sign-up for the event (event name)

When a Learner Signs up for an Event Session, they get this confirmation with the Event details such as the Name of the Event, the Name of the Session, the Date, and the Location or Link to the conference tool. In addition they receive an email with an .ics invite which allows to RSVP and book a timeslot in the calendar.

· You’ve canceled your participation for the event (event name)

If a Learner can’t attend the Event Session they Signed up for and they Cancel their participation, this email is being sent to the Learner to confirm the cancellation.
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👉 Note: When a Learner decides to change Sessions, they get two emails: first one confirming the cancellation of the initial Session and the second one confirming the new Sign-up.

· Upcoming events

Once an Event has been assigned to Learners, they will receive emails about:

With these emails, your Learners will always be in the loop regarding Events and any changes made to them.

· Your certificate renewal is now open!

This email notifies Learners that they can now Renew their Certificate. The email will include the Expiration date and Validity period for the Certificate along with a direct link to the Content which is up for Renewal.

· Your certificate is about to expire - 7 days left!

This email reminds Learners their Certificate will expire in 7 days. The email will contain the exact Expiration date, a direct link to the Content to complete before expiration, and is sent only if the Certificate has not yet been Renewed.

· Your certificate has expired!

This email informs Learners their Certificate has expired. The email will include the exact Expiration date, a direct link to the Content to gain access again, and is sent only if the Certificate has not yet been Renewed.

· Admin Email Settings

As an Admin, you can manage which emails your Learners will receive. The emails are divided into three Email types that can be managed by Admins.

Each Email type can be set up as Required, Optional or Disabled.

· Individual User Profile Settings

Your Learners can choose which email notifications they want to receive:

To choose email preferences, the Learner must navigate to their User Profile on the top right corner and go to Settings > Email.