Multilingual Course & Learning Plan Support enables Admins to configure a single Course or Learning Plan in multiple Languages, streamlining Content Management and improving discoverability for global learners.
This feature eliminates the need for duplicate Courses per Language, supports language-based filtering and reporting, and enhances the learner experience by allowing Users to select and complete content in their preferred Language. Admins and Managers can assign content based on Language availability, and Reporting tools now reflect completion language for better compliance tracking.
Additionally, a merge import tool allows consolidation of existing single-language Courses into unified multilingual offerings.
Setting up multilingual Content
Multilingual support applies to Courses and Learning Plans. Setting it up is an almost identical workflow for both types of Learning content.
To setup a Course with multiple Languages, first navigate to Admin > Learning > Courses and either create a new Course or click to edit an existing Course. From here, click to open the Course settings:
Here, you will see the option to first Set language for the Course:
Once you have set a Default Language, you will be able to add other Languages:
Here, you can select any Language shown in the list. Once you have selected the appropriate Languages for the Course, you can always implement changes by clicking the three dots (...) next to any Language.
Keep in mind that you are unable to remove your Default Language unless it is the only one left in the list. You can also change the Default Language, as well as edit the Language to change it to something else in case of a mistake.
The workflow described above is almost identical for Learning Plans with one key difference:
Content Pages: Courses support multilingual content pages (e.g., lessons, quizzes), while Learning Plans only support multilingual Titles and Descriptions.
Filtering options and Reporting
Once you have multiple Languages added to Courses and Learning Plans, you can also search and filter for them under Admin > Learning > Courses/Learning Plans.
As an Admin, navigate to Admin > Learning > Courses/Learning Plans. Click to view Filters in the top right corner above the Content list and find Languages.
Any Language that you have added to a Course/Learning Plan will appear here. Click any of them and confirm to sort based on the selected Language.
The Languages will also be applied and reflected in Reporting.
Admins will be able to see what Language a User completed a Course/Learning Plan in by navigating to Reports > Courses/Learning Plans. Here, they must find the Course/Learning Plan and hover over the Completed tag under Status:
This will show which Language the User completed the Course/Learning Plan in.
Also, when viewing Quiz insights, it is possible to filter on Languages to review Quiz responses for each supported Language:
Finally, when download a Course report, the column Completed Language will reflect which Language any given User has completed the Course in:
Navigating multiple Language options as a User
As a User, if you are assigned to a Course or Learning Plan supported in multiple Languages, you can easily select your preferred Language.
Once you have opened the Course or Learning Plan, you will find the available Languages in a dropdown placed next to the Start button. Simply select your Language of choice from the Language options made available by the platform Admins and click Start to begin.
Merging Courses
Admins are able to merge multiple single-language Courses into one multi-lingual entity. This allows each merged Course to become a chapter in the multi-lingual Course. The purpose of the Course Merging workflow is to consolidate existing Courses and Reporting accordingly.
The merging tool is currently only available for Courses - not Learning Plans. This means you are not able to merge multiple single-language Learning Plans into one multi-lingual version.
IMPORTANT! The Merge feature is limited to ONLY support merging Courses with Direct assignments. This means that merging Courses is not supported for Courses assigned via Groups and/or Rules. Also, it is NOT supported to merge Courses where the same Users are assigned to both entities.
When two or more Courses are merged, all Course Assignments including their statuses are transferred to the new Course entity and the merged Courses are automatically Archived.
Note that upon merging Courses, it is not possible to copy source Settings like Certification, meaning the Course settings will be blank/standard in the new Course entity after merging.
To merge Courses, first navigate to Admin > Learning > Merge Courses:
Once you click Merge Courses, you will see the following pop-up:
Here, you must download the template. The template offers some examples as well as a guide for the Merge workflow.
IMPORTANT! Read the guide carefully and follow the instructions as with any import, not following the instructions will cause the import/merge to fail.
In Column A, you must provide the Course IDs and Language codes, separating each Course and Language code by a comma. In Column B, you must select the Default Language for the new Course entity that the Courses will be merged into.
Once you have filled in the template, upload it in-platform to complete the workflow.
IMPORTANT! Upon merging Courses set up with a Certification, the Certificates will NOT reflect in Reporting after being merged.
In case of any questions or concerns, feel free to reach out to eloomi support via chat or the eloomi Support Hub.